Dawleys are a Business Process Outsourcer (BPO) based in Ross-on-Wye offering multi-channel contact centre, warehousing, fulfilment and data services. With over 35 years’ experience in providing outsource solutions, we employ 59 people across our Contact Centre, Data Management and Warehouse teams.
We provide specialist teams and facilities and a range of tried and trusted services. We save our clients from having to make costly capex investments or spend time having to recruit specialist staff. Clients benefit from our years of experience enabling them to reallocate time and resources to focus on their core business.
Dawleys provide over 25 services which are tailored to exactly fit client requirements. Including
Customer service solutions, eCommerce warehousing and fulfilment, Specialist sales teams and lead generation, Loyalty and rewards scheme management, Customer database build, hosting and management, Data cleansing and research.
Dawleys hold accreditations in ISO9001 Quality Management Systems, ISO14001 Environmental Management System, ISO27001 Information Security Data Management and Cyber Essentials.
Our clients include companies from UK, Europe and USA operating in a diverse range of markets including Royal Mail, Texaco, BBC, Transport for London, Breast Cancer Now, Engelbert Strauss (German workwear), The Little Princess Trust, Untamed (subscription cat food) and Horace (French men’s cosmetics).
